Deliveries & Returns
We do not make any profit on packaging and postage; we strictly charge you what it costs us to post your order. This is calculated by weight and destination.
We aim to dispatch all goods within two working days of receiving your order. Products are only sent by one of two shippers: royal mail registered services, which enables you to track the whereabouts of your parcel once it has been dispatched at www.royalmail.com or via Fed-ex next day service which we can track for you.
During the checkout process you can select one of the four options:
1) Royal Mail Recorded Delivery:
If you select this option your parcel should be with you 1-3 days after your order has been dispatched and if it has not arrived after 5 working days, please contact us quoting your full name, order number and full address and we will look straight in to it for you. Please note that items are only insured up to £41 on this service so we highly recommend that you use the special delivery service option available instead, this way should your items get lost you can fully claim back the compensation. We of course will be able to provide you with our proof of postage for this service but cannot take responsibility for lost items.
2) Royal Mail special delivery/Fed-Ex next day delivery:
If you select this option your parcel should be with you the day after the parcel is dispatched. All orders received by 11am will be dispatched on the same day so you will receive it by the next working day. Otherwise it will be sent the following day. If you need your item urgently please email us at email@example.com to let us know and we will do our best to dispatch for the next working day.
3) International delivery:
International orders will be dispatched by Royal Mail international signed for service. Again we aim to post your order within two working days and it usually takes up to 5 working days to arrive however it can take longer and we sadly cannot guarantee a delivery date.
4) Click and Collect
This option allows for collection yourself instore from the below address and is free of charge. Please allow one working day for processing before collection. All orders must be collected within two weeks.
Click and Collect address:
Kate Sheridan Ltd, 112 Lower Clapton Road, E5 0QR London
Please note that all shipped orders require a signature on receipt.
All payment must be received and authorized before shipment.
Ordering with us is safe and secure. We employ a method of interaction with our visitors that does not compromise credit card information. The online system is 100% secure, processed by Sagepay and cleared by Cardsave Merchant Services. (Internet service payment processors) We encourage you to feel comfortable using your credit or debit card to conduct commerce on our site.
We want you to be happy with your Kate Sheridan items! So if you are not completely satisfied with your purchases simply contact us within 7 days of delivery via email at firstname.lastname@example.org giving your name and address details of the product and the reason for return and weather you require a refund or replacement. Please note a refund is only possible within 7 days of delivery.
Please note we do not refund the postage cost unless the item is faulty.
The items must first be sent back in their original unworn condition. For hygiene reasons we are not able to accept returns on earrings unless they are faulty. The item needs to be returned to us within 14 days and please note the price of delivery however is not refunded on exchanges. We will refund or exchange any faulty items within 28 days of delivery, including postage costs.
The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
All goods returned must be carefully packaged in their original packing and in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance the original goods will be returned to the buyer at their own cost.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
Return address: Kate Sheridan, 112 Lower Clapton Road, London, E5 0QR
Late & lost Deliveries
If your delivery has been delayed, then please contact us and we will track your parcel via the Royal Mail website and let you know the tracking number too.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Kate Sheridan cannot be held responsible for goods that are lost or delayed in transit.